Ensure you include all tags with your return.Download our returns form from the link at the top of this page and once complete, enclose it with your return.If you purchased in-store and need to return an item by post please contact the relevant shop directly before sending.Any postage costs paid will be refunded by THE CLIMBERS SHOP if a product is deemed as faulty and still under a manufacturer's warranty. Please be aware that this process may take several weeks in some cases. In the majority of cases, any faulty goods will have to be returned to us and then forwarded on to their respective suppliers for inspection. In the unlikely event that your purchase develops a fault, for whatever reason, then please contact us first either by telephone or email for further instructions.If there is any sign or possibility that the goods have been used or contaminated then we regret that we are unable to accept a return on the grounds of consumer safety. Everything must be exactly as it was received, with packaging and labelling intact. Climbing & PPE Safety Equipment can only be returned on very strict conditions.For health and safety reasons face masks cannot be returned for an exchange or refund.The responsibility and liability of the goods remain with you until we are in receipt of the goods. Goods must be packaged securely to ensure they are not damaged in transit.
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